Below outlines the terms and conditions of Dude How’s My Car Ltd, a company registered in England and Wales under Company Number 13375935 and whose registered office is at 71-75 Shelton Street, London, WC2H 9JQ (“Dude, How’s My Car?”, “us”, “we”, “our”).

 

1. DEFINITIONS

For ease of reference, the following terms shall having the following meanings in these Terms and Conditions:

“Agreement” means these terms and conditions set out in this document;

“Authorised Person” means the person who you have made a booking for and/or individual whom you delegate to act as your representative for the purposes of the Services;

“Customer”, “you” and “your” means you, the buyer of any Services

“Scheduled Booking” means the appointment at a specific date and time for the agreed Services made via the Website.

“Operative” means representatives, car detailers, car mechanics and subcontractors employed by Dude How’s My Car Ltd.

“Platform” means our website (www.dudehowsmycar.com), including any integrated third-party service provider, such as Stripe, SimplyBook.me or Calendly;

“Possessions” means items or personal belongings owned by you and are found in your Vehicle;

“Premises” means the address provided by you where the Vehicle can be located by our Operative for the Services booked;

“Services” or “Cleaning Process” means the vehicle valeting service(s) selected by you and those offered by us via our Platform;

“Vehicle” means any car, van, commercial vehicle, motorcycle, caravan or any other form of transport accepted by us for cleaning.

 

2. GENERAL

2.1. This Agreement shall apply to all contracts for the supply of our Services to you.

2.2. This Agreement is with you, the person using the Services and you will be responsible for ensuring that any person who attends a Scheduled Booking with you or an Authorised Person complies with the terms set out in this Agreement. You agree that you are responsible for the conduct of any such Authorised Person.

2.3. We reserve the right to amend this Agreement from time to time. If you wish to book an appointment with us, please read this Agreement carefully to ensure you understand the terms which will apply at that time before you complete any transactions via our Platform. If you do not agree with this Agreement, you must not use our Platform to make a booking. 

2.4. We may, in addition to our own employees, engage independent subcontractors to provide all or part of the Services being provided to you. Such engagement shall not relieve us of our obligations under this Agreement. 

2.5. The products that we use in the course of our business are specifically designed for vehicle usage. We take every care when using these products and shall not be held responsible for any damage caused to your Vehicle through the use of these products. 

2.6. There are chemicals in certain products which can be hazardous. Consequently, we respectfully request that you avoid standing next to your Vehicle whilst it is being serviced. Alternatively, please remain at a minimum of 10 meters away from your Vehicle. Any harm or injury caused by products splashing on to you due to the aforementioned not being adhered to cannot be the responsibility of our Operative and it is at your own risk entirely. 

2.7. This Agreement will be governed by and construed in accordance with the English law. The English courts will have exclusive jurisdiction over any claim or dispute arising from, or related to, this Agreement.

3. PRICE AND PAYMENT

3.1. By leaving your Vehicle with us at your Premises, you have entered into a verbal agreement with Dude How’s My Car Ltd for the Services to be carried out on your Vehicle at the agreed price.

3.2. Our pricing is categorised into Four (4) main groups; Small, Medium, Large and Extra Large. Luxury vehicles fall into either Large or Extra Large category depending the vehicle’s size, material and complexity. Our categorisation takes into consideration the time it takes to clean the Vehicle, the amount of products needed for the surface area and if there is any special product requirement for luxury materials (i.e. alcantara). Bespoke packages of our Services are available upon request. For full transparency, please refer to our FAQ page for further information.

3.3. To maximise security, Dude How’s My Car Ltd does not hold any credit or debit card details. Such information is held by third-party payment service providers (i.e. Stripe, PayPal). Thus, if you do choose to pay via a third-party payment service provider, you will be redirected to their site to make payment and will be subject to their terms and conditions, privacy policy and other terms of use. PLEASE CHECK THOSE CAREFULLY BEFORE MAKING THE PAYMENT. 

3.4. Your Vehicle will be assessed by our Operative upon arrival at your Premises. If the information provided in the Scheduled Booking does not match the current conditions of your Vehicle, you may be subject to an increase in price for the additional Services required by us to carry out such Services (i.e. excessive dirt). In such cases, we shall invoice you following the completion of the work accordingly. For more information, please refer to Clauses 5.4 and 5.5.

3.5. Vehicles come in an array of sizes, materials and conditions, which is why we aim to always provide a fair quote on Price on Agreement (POA) Services. Consequently, an in-person quote will be provided upon arrival at your Premises for additional Services requested by you (i.e. paint correction, machine polish) to allow our Operative to inspect and assess your Vehicle and quote you fairly. Therefore, you shall agree on the price quoted before any additional work is carried out and we shall invoice you following the completion of the work. 

3.6. If you engage us to work at a particular location and access is restricted or denied, we reserve the right to charge you for lost time and expenses.

3.7. If we incur a parking penalty charge notice whilst working at your Premises due to an error on your part, you will be responsible, and we will invoice you for the cost of the fine and any associated costs (i.e. underground parking, street parking).

3.8. Promotional discounts (i.e. newsletter subscriber, NHS discount) are only applicable to In&Out, Optimum or VIP Services. Standard Exterior wash, add-on Services and any cosmetic Services, including but not limited to scratch removal and machine polishing, are not included in such offers.

3.9. Scheduled Bookings on bank holidays may incur x2 surge charges to our standard pricing. Please get in touch for the charges.

3.10. Where we are required to chase payment of unpaid invoices three (3) working days after issued, you understand that we will exercise our statutory right to claim interest of the balance due (at 8% over the Bank of England base rate) and compensation for debt recovery costs under the Late Payment legislation, because we were not paid according to our agreed terms. An updated invoice will be issued every five (5) working days detailing the late payment interest and compensation accordingly.

3.11. Our minimum call-out fee for a Scheduled Booking is £34. We reserve the right to make changes to our prices and services without notice. All prices are inclusive of admin fees, travel fees and congestion charges. Additional charges may apply for parking, out-of-hours and bank holidays.

3.12. For pre-booked Scheduled Booking of new Customers, the full payment of the main Services will be taken one (1) day in advance. Remaining payment of any additional add-on Services provided will be processed accordingly following the job completion via Stripe as per Section 3.3. The same cancellation policies apply (please refer to Section 4 for more information). 

3.13. For pre-booked Scheduled Booking of existing Customers, the full payment of all Services provided will be processed accordingly following the job completion via Stripe as per Section 3.3. It is your liability to inform us should you wish to use a different card to make payment. The same cancellation policies apply (please refer to Section 4 for more information). 

4. CANCELLATION AND REARRANGEMENT

4.1. NO REFUNDS WILL BE GIVEN WHERE A CANCELLATION IS ATTEMPTED 24 HOURS OR LESS FROM THE TIME OF THE SCHEDULED BOOKING;

4.1.1. Cancellation of your Scheduled Booking made within 24 hours of the scheduled time for all Services will result in the full payment being taken;

4.1.2. Rearrangement made within 24 hours of the scheduled time for all Services will incur a 50% fee;

4.1.3. Cancellation made between 24 to 48 hours of the scheduled time for ‘Exterior’, ‘In & Out’, ‘Optimum’ or ‘VIP’ services will incur a 30% fee;

4.1.4. Rearrangement made between 24 to 48 hours of the scheduled time for ‘Exterior’, ‘In & Out’, ‘Optimum’ or ‘VIP’ services WITHOUT add-ons will not incur a fee;

4.1.5. Rearrangement made between 24 to 48 hours of the scheduled time for ‘Exterior’, ‘In & Out’, ‘Optimum’ or ‘VIP’ services WITH add-ons, will incur a 20% fee; and

4.1.6. You will not be charged for cancellation or rearrangement if you inform us more than 48 hours, or two (2) working days, in advance.

4.2. If a Scheduled Booking is made on the day, the full payment will be taken immediately. The same cancellation policies apply.

4.3. For pre-booked Scheduled Booking for new clients, the full payment will be taken one (1) day in advance. The same cancellation policies apply. 

4.4. It is solely your responsibility to check and sync up your Scheduled Booking with the weather that suits you best, as come rain or shine we will attend all Scheduled Bookings. The only exception is in the cases of heavy rain, thunder and lighting due to health and safety reasons, of which, we will happily agree to rearrange within 30 days from the original scheduled date and time without any additional fees.

4.5. For any rearrangement, please contact us via telephone at 08006446808, WhatsApp +447828107884, or email [email protected] to specify a new date and time of your Scheduled Booking you wish to rearrange where such date must be within 30 days from the original scheduled date and time. Please also note that you are entitled to one rearrangement per one Scheduled Booking, therefore, we do not allow for any additional rearrangement of the same Scheduled Booking and such booking will be considered as ‘cancelled’ in the event where you cannot attend.

4.6. For cancellation or rearrangement of a Scheduled Booking due to unforeseen circumstances, such exceptions will be agreed on an individual basis provided that you contact us as soon as possible in writing by email at [email protected]. For emergencies or to inform us you are running late, call us at 08006446808 or WhatsApp +447828107884.

4.7. Our ability to accommodate your request will be subject to availability during the time you wish to rearrange your Scheduled Booking. We will endeavour to offer you a suitable alternative date and/or time accordingly but in the event where we are unable to accommodate your request, whether or not you are eligible for a refund will depend on Clause 4.1.

4.8. If we arrive at your Premises and you are unable to unlock your Vehicle, this may prevent us from cleaning your Vehicle adequately for your booked Services (i.e. door and boot shuts, interior). In such cases, we shall not be responsible for any parts uncleaned and you will not be entitled for a partial or full refund of the Services we are unable to provide onsite.

4.9. We reserve the right to refuse to clean a Vehicle and no further contracts will be undertaken for the Customer concerned. In the case of Clauses 3.4 and 3.5. where we are unable to fulfill the job requirement within the allotted time frame, we reserve the right to rearrange your Scheduled Booking immediately and you will be charged a 50% fee for lost time and expenses.

4.10. Force Majeure: Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, or the delay or failure in manufacture, production, or supply by third-parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.

5. OBLIGATIONS OF THE CUSTOMER

5.1. To enable Dude How’s My Car Ltd to perform our obligations under this Agreement, you shall cooperate with us and provide us with any information reasonably required by us.

5.2. Without prejudice to any other rights to which we may be entitled, in the event that you unlawfully terminate or cancel the Services agreed to, you shall be required to pay us the agreed damages and the full amount of any third-party costs to which we have committed and in respect of cancellations on less than five (5) working days’ notice, the full amount of the Services agreed to. For the avoidance of doubt, your failure to comply with any obligations listed in Section 5 shall be deemed to be a cancellation of the Services and subject to the payment of damages set out in Section 4.

5.3. In the event that you or any Authorised Person shall omit or commit anything which prevents or delays us from undertaking or complying with any of our obligations under this Agreement, we shall notify you as soon as possible and:

5.3.1. we shall have no liability in respect of any delay to the completion of the work;

5.3.2. if applicable, the timetable for the work will be modified accordingly; and

5.3.3. we shall notify you at the same time if we intend to make any claim for additional costs.

5.4. It is your duty to disclose any excessive dirt present on, or in, your Vehicle when you make the booking with us; A clear indicator of this would be heavy off-roading. If you are unsure whether you would require ‘Excessive Dirt’ as an add-on service when making your booking, please do not hesitate to send us photographs of your Vehicle’s condition to [email protected] along with your name and booking date and time. This will allow us to calculate the time needed to attend your booking and take the appropriate steps to complete the job to our highest standards.

5.5. It is your duty to disclose to our Operative any defects, damage or weakness in the Vehicle, either known or suspected which may affect any work that we undertake during the Scheduled Booking.

5.6. It is your duty to ensure that there is enough room for our Operative to carry out the Services. At a minimum, there must be room of at least 50 centimetres for our Operative to move around at the side, in front of and behind your Vehicle.

5.7. It is your duty to unlock your Vehicle upon the arrival of our Operative to enable them to fulfil the Services booked as per Clause 4.8.

5.8. Child seats should be removed prior to the Vehicle being left at the Premises unless otherwise requested in the Scheduled Booking as an add-on service. We shall not be responsible for putting car seats back into the Vehicle and we shall not be held liable for injury or loss caused by you not re-securing any child seats. It is your responsibility to ensure that child seats are secure before using them. 

5.9. Once your Vehicle is ready, you shall be responsible for inspecting your Vehicle for anything missing or damaged while our Operative is at your Premises. For interior services, we also ask that you start the engine and check the electronics. If, against all expectations, there is damage to the car, please kindly inform our Operative and contact us at [email protected]. If you are delayed for the inspection, we will wait for up to five (5) minutes, after which we will drive on to our next job.

5.10. You confirm that you have a spare set of keys for your Vehicle and that we shall not be liable for loss or damage caused to you, your keys or your Vehicle as a result of us locking them in your Vehicle.

 

6. WARRANTY

6.1. Dude How’s My Car Ltd warrants that the Services performed under this Agreement shall be performed using reasonable skill and care, and of a quality conforming to generally accepted industry standards and practices.

6.2. Except as expressly stated in this Agreement, all warranties whether express or implied, by operation of law or otherwise, are hereby excluded in relation to the Services to be provided by us.

 

7. LIMITATION OF LIABILITY

7.1. We hold full Public Liability Insurance cover for all our Services. For further information, a redacted copy of our policies can be provided upon request.

7.2. We shall not be responsible for any loss or damage to the Vehicle or Possessions left inside the Vehicle. We will endeavour to bag any items that are left in your Vehicle, but we respectfully ask that you remove such items prior to leaving your Vehicle with us.

7.3. We shall not be responsible for any loss or damage to the Vehicle resulting from acts of third-parties who are neither employees or persons acting under the instruction of the management of Dude How’s My Car Ltd.

7.4. Insurance of your Vehicle is your responsibility at all times. We do not undertake to insure such Vehicle against loss or damage whilst it is at the Premises. We shall not be responsible for the safety of your Vehicle once the Services are completed and our Operative hands over the Vehicle back to you. The same applies in the case where you use remote lock and unlock features via a third-party app. You agree that it is your sole responsibility to lock your Vehicle after the completion of our Services.

7.5. While we take great care of your Vehicle, accidents may occur. You agree that our liability for any losses or damages caused by us are limited to the coverage, scope, exemptions and amount specified in our respective Insurance policies. We shall not be liable for any additional costs, damages or liability that fall outside of the scope of your Insurance policies. We shall not be responsible for the cost of repairing any pre-existing damage discovered during the appointment.

7.6.  We shall not be responsible for any loss or damage to you or your Vehicle caused by us which is attributed to defects, damage or weakness in your Vehicle which has not been disclosed to us, irrespective of whether such defects were previously known to you or not.

7.7. Except in respect of death or personal injury due to negligence for which no limit applies, our entire liability to you in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the price paid by you to which the claim relates.

7.8. In no event shall we be liable for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or that we had been made aware of the possibility of you incurring such a loss.

7.9. Nothing in this Agreement shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our Operatives.

 

8. TERMINATION

8.1. Either party may terminate this Agreement forthwith by notice to the other party if:

8.1.1. the other party commits a material breach of this Agreement and, in the case of a breach capable of being remedied, fails to remedy it within 30 calendar days of being given written notice from the other party to do so;

8.1.2. the other party commits a material breach of this Agreement which cannot be remedied under any circumstances;

8.1.3. the other party passes a resolution for winding up, or a court of competent jurisdiction makes an order to that effect;

8.1.4. the other party ceases to carry on its business or substantially the whole of its business; or

8.1.5. the other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.

8.2. We will always endeavour to communicate with you in a polite and respectful manner and ask you to do the same in all dealings with us. If you breach this clause or act in a way that is inappropriate, abusive or otherwise unacceptable towards any Dude How’s My Car Ltd’s representative, either in communications via phone, email or in person, we reserve the right to terminate this Agreement without a written notice and cancel all future Scheduled Bookings immediately without refund.

8.3. Any illegal substances or items that are found in your Vehicle will immediately result in the Services being terminated and such Vehicle will be secured and the relevant authorities will be notified. We shall not be responsible for notifying you of this should it occur.

9. CONFIDENTIALITY AND PRIVACY

9.1. Any data we collect from you is collected, stored and handled in accordance with the General Data Protection Regulation (GDPR) legislation and will be subject to our data protection obligations, which are set out in our Privacy Policy, as seen at www.dudehowsmycar.com/privacy. Please note that our Privacy Policy forms part of this Agreement.

9.2. Our service to you is fully confidential and none of your personal information will be disclosed, unless we believe you are at risk. In this rare situation, we will raise our concerns with you before contacting any third-party. 

9.3. With your agreement, we reserve the right to take before and after photographs of your Vehicle for our work. We will identify any sensitive aspects shown in the photographs and omit such details as appropriate. Upon your request, any edited photographs shared on our Platform and/or social media channels, such as Instagram, Facebook and Twitter, will be used anonymously (i.e. using a pseudonym). 

9.4. On signing up to our Services, you agree to allow us to contact you thereafter regarding the Service, via email, telephone call or text message, to offer our assistance and/or support, as well as to contact you for promotional or marketing purposes. You may opt-out of our marketing communications at any time. Your details will not be disclosed to any third-party services without the prior written consent of the individual or business concerned.

 

10. ADDITIONAL TERMS

10.1. You must not misuse the Platform by attempting to hack it in any way.

10.2. The copyright and other intellectual property rights (such as text, graphics, data, HTML, videos, images and other content) on the Platform and in material published on it are owned by Dude How’s My Car Ltd or our licensors. These works are protected by the copyright laws and treaties worldwide and all rights are reserved. Any use of such materials from the Platform is prohibited unless you receive prior written consent from us.

10.3. You shall not be entitled to assign or transfer any of your rights or obligations under this Agreement without our prior written consent. We may transfer any of our rights or obligations under this Agreement without your prior written consent to any of our affiliates or any business that we enter into a joint venture with, purchase or are sold to.

10.4. Any notice to be given by either party to the other may be served by email or post to the address of the other party as set out on the Customer’s invoice or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent, if given by letter shall be deemed to have been served at the time at which the letter was delivered personally or if sent by post shall be deemed to have been delivered in the ordinary course of post.

10.5. No waiver: Any failure or delay by you or us in enforcing (in whole or in part) any provision of this Agreement will not be interpreted as a waiver of your or our rights or remedies.

11. ENTIRE AGREEMENT

This Agreement contains the entire agreement between you and us and supersedes all previous discussions, correspondence, negotiations, previous arrangements, undertakings or proposals, oral or written, between us relating to the subject matter of any contract.