For the purpose of the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) legislation, the ‘data controller’ is Dude How’s My Car Ltd, a company registered in England and Wales under Company Number 13375935 and whose registered office is at 71-75 Shelton Street, London, WC2H 9JQ (“Dude, How’s My Car?”, “us”, “we”, “our”).

This Privacy Policy (“Policy”) outlines the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website (http://www.dudehowsmycar.com/) and using our services, you are consenting and agreeing to be bound by the practices described in this Policy.

 

1. INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you in the following ways.

1.1. Information you give us. You may give us information about you by filling in forms or surveys on our website or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our services, subscribe to our mailing list, place a booking or an order on our website and when you report a problem with our website. The information you give us may include your name, date of birth, email address, phone number, home address, vehicle make & model and vehicle license number.

1.2. Information we collect about you. With regard to each of your visits to our website, we may automatically collect the following information:

(a) Technical information, including the Internet protocol (IP) address used to connect your device to the Internet, your browser type and version, time zone setting, browser plug-in types and versions, operating system and device platform;

(b) Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

1.3. Under the GDPR legislation, we will only process your personal information if at least one of the following basis applies:

(a) You have given consent to the processing of your personal information for one or more specific purposes;

(b) Processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;

(c) Processing is necessary for compliance with a legal obligation to which we are subject;

(d) Processing is necessary to protect the vital interests of you or of another natural person;

(e) Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;

(f) Processing is necessary for the purposes of the legitimate interests pursued by us or by a third-party service provider, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal information, in particular where the data subject is a child.

 

2. COOKIES

2.1. All Cookies used by and on our website are used in accordance with the current English and EU Cookie Law. 

2.2. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and use this information for further improvements. A few of the cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to our website and will last for longer.

2.3. The types of cookies we use are as follows:

(a) Session management cookies. These are cookies that are required for the operation of our website. They help us to recognise when a user has visited the website before, therefore, allowing us to track usage of our website and identify the number of unique users we receive in order to make sure we have enough capacity for the number of users we get;

(b) Analytical cookies. These cookies allow us to collect statistical information about how our users use and navigate through our website. They help us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily;

(c) Functionality cookies. These are cookies used for recognising you when you return to our website. They enable us to personalise our content for you, display more relevant content to your interests and remember your preferences (i.e. your choice of language or region) for future visits.

2.4. Most computer and some mobile web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can prevent the setting of cookies by adjusting the settings on your browser. Please note, however, that by blocking or deleting cookies, you may not be able to take the full advantage of our website.

 

3. HOW WE USE YOUR INFORMATION 

We may use information held about you in the following ways.

3.1. Information you give to us. We will use this information to:

(a) Carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

(b) Offer you content which we think may interest you that are similar to those that you have already booked for or enquired about;

(c) Contact you and/or provide you with updates by electronic means (email or SMS) with information about services we are providing you, including services which are the subject of an offer for sale or negotiations of a sale to you. We will not pass your details on to third parties for marketing purposes;

(d) Notify you about changes to our service;

(e) Ensure that content from our website is presented in the most effective manner for you and for your device;

(f) Contact you by electronic means (including email or SMS) in order to offer you coupons, discounts and special promotions, and inform you about our services. We will use the contact information you have provided to contact you by those means and if you have consented to such communications;

(g) Deliver targeted marketing, service updates and promotional offers if you have consented to receiving these updates and offers.

3.2. Information we collect about you. We will use this information to:

(a) Provide our services to you;

(b) Administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

(c) Improve our website to ensure that content is presented in the most effective manner for you and for your device;

(d) Allow you to participate in interactive features of our service, when you choose to do so;

(e) Keep our website safe and secure (as part of our efforts);

(f) Measure and understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

(g) Make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.

3.3. Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

3.4. If you do not want us to use your personal information for any of the other reasons set out in this section, you can let us know at any time and we will delete your data from our systems. However, you acknowledge this will limit our ability to provide the best possible services to you. In some cases, the collection of personal information may be a statutory or contractual requirement, and we will be limited in the services we can provide you if you do not provide your personal information in such cases.

 

4. WHERE WE STORE YOUR INFORMATION 

4.1. The information that we collect from you may be transferred and processed by staff operating outside the European Economic Area (“EEA”) who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your service or order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Policy.

4.2. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

4.3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

4.4. We only keep your personal information for as long as we need to in order to use it as described in Section 3, and/or for as long as we have your permission to keep it. In any event, we will conduct an annual review to ascertain whether we need to keep your personal information. If we no longer need it, your personal information will be deleted.

 

5. DISCLOSURE YOUR INFORMATION

5.1. We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 (Group Companies).

5.2. We may share your information with selected third parties including:

(a) Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;

(b) Analytics and search engine providers that assist us in the improvement and optimisation of our website.

5.3. We may disclose your personal information to third parties in certain circumstances, such as the following:

(a) In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

(b) If Dude, How’s My Car? or substantially all of its assets are acquired by a third-party, in which case personal data held by it about its customers will be one of the transferred assets;

(c) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation in any contracts between us or to protect the rights, property, or safety of Dude, How’s My Car?, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

5.4. We may contract with third parties to supply services to you on our behalf. These may include payment processing, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your information.

(a) These are the third parties that have access to your information: Google, Calendly, SimplyBook.me, Revolut, Starling Bank, Stripe and PayPal.

(b) Where any of your information is required for such a purpose, we will take all reasonable steps to ensure that your information will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third-party under the GDPR legislation and the law.

 

6. YOUR RIGHTS

6.1. According to the Data Protection Act 1998 and the GDPR legislation, you have the right to access information held about you. Further to the GDPR legislation, you also have the right to:

(a) Request access to, deletion of or correction of, your personal information held by us at no cost to you;

(b) Request that your personal information be transferred to another person (data portability);

(c) Be informed of what data processing is taking place;

(d) Restrict processing;

(e) Object to processing of your personal information; 

(f) Complain to a supervisory authority.

6.2. You have the right to ask us not to process your personal information for marketing purposes. You can also exercise this right at any time by contacting us at [email protected].

6.3. Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own terms and conditions and privacy policies. We have no control over how your information is collected, stored or used by other websites and we strongly advise you to check their terms and conditions and privacy policies of any such websites before providing any information to them. We do not accept any responsibility or liability for their terms or policies.

 

7. CHANGES TO OUR POLICY

7.1. Any future changes we may make to our Policy will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Policy.

7.2. Questions, comments and requests regarding this Policy are welcomed and should be addressed to [email protected].